Returns Policy

Right to Cancel and Receive Reimbursement

If you are a customer living in the United Kingdom or the European Union you have the right to cancel your contract to purchase goods from us within 14 days without giving notice. The cancellation period:

  • Will end 14 days from when you receive, or someone you nominate receives, the goods when you purchased good(s) in one order that are all delivered together;
  • Will end 14 days from when you receive, or someone you nominate receives, the last good when you purchased goods in one order that are delivered separately; or
  • Will end 14 days from when you receive, or someone you nominate receives, the first good when you purchased goods that will be regularly delivered during a defined period of time.

To exercise your right to cancel you must inform us of your decision to cancel within the cancellation period. To cancel, contact us by email at support@rennercompressors.co.uk or by post at RENNER Compressors UK, Unit 3 GTEC House, Canning Road, Stratford, London, E15 3NY. You may use a copy of the Cancellation Form, found at the end of these Terms and Conditions, but you are not required to do so.

The right to cancel does not apply to:

  • Goods or services, other than the supply of water, gas, electricity, or district heating, where the price depends upon fluctuations in the financial market that we cannot control and that may occur during the cancellation period;
  • Custom or personalised goods;
  • Goods that will deteriorate or expire rapidly;

 

Effects of Cancellation

If you cancel your contract with us and goods have already been sent to you, then you must return the goods to us as soon as possible after informing us of your decision to cancel. You will be responsible for the cost of returning the goods to RENNER Compressors UK, Unit 3 GTEC House, Canning Road, Stratford, London, E15 3NY – see “Returns” below. We will not be responsible for any damage or loss to the goods that occurs before they are returned to us, including while the goods are in transit.

If you cancel your contract with us, we will reimburse to you all payments we received from you under the contract, including the costs of delivery, except for any supplementary delivery charges resulting from your choice of a delivery type other than the least expensive type of standard delivery that we offer, on receipt and satisfactory inspection of the goods to RENNER Compressors UK, Unit 3 GTEC House, Canning Road, Stratford, London, E15 3NY.

Please note that we are permitted by law to reduce your reimbursement to reflect any reduction in the value of the goods that was caused by handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

We will provide the reimbursement without undue delay and no later than the earlier of 14 days after we receive back from you any goods supplied or 14 days after you provide proof that you have returned the goods. If no goods were supplied, then we will provide the reimbursement no later than 14 days after the day we were informed of your decision to cancel.

We will make the reimbursement using the same form of payment as you used for the initial purchase unless you have expressly agreed otherwise. You will not incur any fees because of the reimbursement.

This right to cancel and to reimbursement is not affected by any return or refund policy we may have.

 

Refunds for Goods

Refund requests must be made within 14 days after receipt of your goods.

We accept refund requests for goods sold on our Site for any of the following reasons:

  • Good is faulty;
  • Good does not match description;
  • Good is the wrong size;
  • Purchaser changed their mind; or
  • Good does not meet the purchaser’s

 

Refunds to the following goods will be made less a 25% restocking fee:

  • Out of stock

 

Returns

Returns can be made in person at the following location(s): RENNER Compressors UK, Unit 3 GTEC House, Canning Road, Stratford, E15 3NY.

Returns can be made by mail. To return a good by mail, follow the following procedure: Goods must be returned by the customer to the following location(s): RENNER Compressors UK, Unit 3 GTEC House, Canning Road, Stratford, E15 3NY, without use or defect. Delivery must be made Mon-Friday between 07:30 and 17:00.